Refund policy

Returns & Refunds policy

We want you to be 100% satisfied with your purchase from Zed9 Mystery Jubensha. If for any reason you are not completely satisfied with your purchase, you may return your unopened item(s) to us within 14 days of receipt for a full refund on the products in your order.

If you are not satisfied with your Board Game Bandit order, you can request a return for eligible items within 14 days of the date of delivery for a full refund of the purchase price. Original shipping and handling fees will not be refunded.

Returned items must be unused and in the original packaging. If your items are returned in damaged condition or with missing parts, Zed9 Mystery Jubensha has the right to refuse a refund.

You will be responsible for any shipping costs associated with the return.

How do I return an order?

First, ensure that your product(s) are eligible for return and you are within the 14 day eligibility period. Next reach out directly to us (info@zed9mystery.com) with your Order #, the items you wish to return, and the reason for the return. Please package the item(s), unopened and unused, in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, we will be unable to identify and verify your purchase and a refund will not be processed.

Returns should be sent to the following address:

740-4400 Hazelbridge Way, Richmond BC, V6X 3R8

Returned items must be unused and in the original packaging. If your items are returned in damaged condition, with missing parts, or have signs of abuse, Zed9 Mystery Jubensha has the right to refuse a refund.

Please note: Original shipping and handling fees will not be refunded.

I have returned my order, when will I receive my refund?

Once we have received your order back, we will issue a refund. Refunds typically take 5-7 business days for processing. The refund will be applied to the payment method used for the original purchase. Refunds cannot be issued to an alternate payment method.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at info@zed9mystery.com